Refund policy

Return & Refund Policy – ZAL Collections

At ZAL Collections, every piece is carefully selected, quality-checked, and packed before shipment to maintain our brand standards. Due to the nature of ethnic and occasion wear, all purchases are considered final sale unless an item is faulty, damaged, or incomplete.

We kindly ask customers to review the size guide, measurements, and fabric details carefully before placing an order. Our team is available to answer any questions prior to purchase.

No Returns for Change of Mind or Sizing

ZAL Collections does not offer returns, refunds, or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Color difference due to lighting/screen settings

  • Minor design variations, embroidery placement, or fabric texture

  • Personal preference after receiving the item

Sizing charts are provided as a guide only. Customers are responsible for selecting the correct size. Alterations may be required, which is common with ethnic clothing.

Damaged, Faulty, or Incorrect Items

If you receive an item that is faulty, damaged, or incomplete, you must contact us within 24 hours of delivery.

To submit a claim, customers must provide:

  • Clear photos of the issue

  • A full unboxing video recorded from the moment the parcel is opened

The unboxing video is mandatory for damage or missing item claims. Claims without a continuous unboxing video may not be accepted.

If the claim is approved, customers may be offered:

  • Replacement (subject to availability)

  • Store credit

  • Refund to original payment method

Customers are responsible for shipping costs unless required under Australian Consumer Law.

Shipping Responsibility

  • Customers are responsible for both return shipping costs where applicable

  • We recommend tracked shipping for any approved returns

  • ZAL Collections is not responsible for parcels lost during return transit

Refund Processing

If a return is approved, we will notify you once the item has been received and inspected.

Approved refunds:

  • Will be issued to the original payment method

  • Will take up to 10 business days to process

  • Banks or payment providers may take additional time to reflect the refund

Important Notes

  • Slight color variation is normal due to photography and screen settings

  • Embroidery, prints, and embellishments may vary slightly from images

  • Repeated or suspicious claims may be declined

By placing an order with ZAL Collections, you agree to this policy.

For assistance, contact:
📧 info@zalcollections.com.au
📱 WhatsApp support available